It wants the final complete price of the goods or services to be well informed in case it cannot be accurately set in the commercial offer
The Government parties, PSOE and Sumar, have registered a legal reform in Congress proposing that companies be able to request the removal of a review of their services or products that may be misleading.
The Government partners explain that these reviews have become a «very important» channel of interaction between companies and customers in recent years. Therefore, through an amendment to the bill regulating customer service, PSOE and Sumar seek to deepen the regulation of customer reviews in restaurants, hotels, or any business.
Thus, the law currently being processed in parliament is proposed to establish that when one or more reviews are not made by a consumer who has actually purchased or used the goods or services in question or are misleading, the entrepreneur is empowered to request their removal, provided they can prove conclusively that the review was not posted by a consumer who bought or used the goods or services.
In addition to enabling companies to remove such reviews, the amendment collected by Europa Press states that the entrepreneur must provide clear information to consumers on how reviews are processed.
In any case, the reviews must refer to products or services purchased or used in the thirty natural days prior to the review date, and the entrepreneur, besides being able to request their removal if false, will be authorized to respond to them through the same channel.
INFORMING ABOUT PRICES
In the same amendment, PSOE and Sumar want the final complete price of the goods or services to be well informed in case the price cannot be accurately set in the commercial offer. Thus, they propose that the information be provided based on a calculation that allows consumers to verify the price.
Similarly, when additional charges to the consumer cannot be calculated in advance for objective reasons, the fact that such additional charges exist should be disclosed, along with their estimated amount if known.
The Government partners’ reform suggests that in contracts concluded remotely or outside the commercial establishment, the merchant must provide «clear and understandable» information on the price when it has been personalized based on automated decision-making. This personalization cannot result in price increases when there is an increase in demand in urgent, risky, or consumer needs contexts.